Privacy Policy
Last updated: January 2025
At 22 Cleaning Service, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Request a quote or book a service
- Contact us via phone, email, or WhatsApp
- Fill out forms on our website
- Subscribe to our communications
This information may include:
- Name and contact details (phone number, email address)
- Property address and service location
- Service preferences and requirements
- Payment information (processed securely through payment providers)
- Communication history with us
Automatically Collected Information
When you visit our website, we may automatically collect:
- Browser type and version
- Device information
- IP address and general location
- Pages visited and time spent
- Referring website
How We Use Your Information
We use the information we collect to:
- Provide and improve our cleaning services
- Process bookings and payments
- Communicate with you about services and appointments
- Send quotes and invoices
- Respond to your inquiries and support requests
- Send promotional communications (with your consent)
- Improve our website and customer experience
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third parties who help us operate our business (payment processors, communication platforms)
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we will securely delete or anonymize it.
Your Rights
Under the Personal Data Protection Act 2010 (PDPA), you have the right to:
- Access your personal data we hold
- Correct any inaccurate or incomplete data
- Withdraw consent for processing (where applicable)
- Request deletion of your data (subject to legal requirements)
- Limit or object to certain processing activities
To exercise these rights, please contact us using the details below.
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Business: 22 Cleaning Service
- Phone: 016-254 2022
- WhatsApp: +60162542022
- Address: 43A-2, Jalan Metro Pudu 2, Fraser Business Park, 55200 Kepong, Kuala Lumpur, Malaysia